What percentage of companies that prioritize customer experience outperform their competitors financially?

In short

According to statistics shared in the Family Pet Health episode, 89% of companies that lead with customer experience perform financially better than their competitors, and 63% of customers will pay more for a great experience.

Guest · A Unique Series Finale · Uniquely Small Biz · answer at 9:07

Key takeaways

• According to statistics shared in the Family Pet Health episode, 89% of companies that lead with customer experience perform financially better than their competitors, and 63% of customers will pay more for a great experience.

Quote to remember

“You don't start a small business and succeed by playing tentatively, by making moves that are marginal. You have to go all in or you're not going in at all.”

The full answer · about 1 min

According to statistics shared in the Family Pet Health episode, 89% of companies that lead with customer experience perform financially better than their competitors, and 63% of customers will pay more for a great experience.

Key facts

• 89% of companies that lead with customer experience perform financially better than their competitors
• 63% of customers will pay more for a great experience
• 70% of time on the road at Mike Shirley's old firm before starting Family Pet Health

People, companies and topics mentioned

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