How much monthly revenue do dental practices lose from missed phone call conversions on average?
Answered at 8:13 in Leveraging Incremental Improvement for Major Gains with Alex Nottingham · Tooth and Coin Podcast
How much monthly revenue do dental practices lose from missed phone call conversions on average?
According to the ADA, the average new patient value for the first year is $642. The average office receives 135 new patient opportunities per month, but only one third book appointments (87 calls). This results in over $55,000 of missed revenue per month. With incremental improvement of just one additional converted call per working day, practices can gain approximately $120,000 annually ($10,000 per month multiplied by 12 months).
Full answer and detailsRead the whole answer, key facts and every other question from this episode
In short
According to the ADA, the average new patient value for the first year is $642.
Alex Nottingham, CEO and Founder at All Star Dental Academy · Leveraging Incremental Improvement for Major Gains with Alex Nottingham · Tooth and Coin Podcast · answer at 8:13
Key takeaways
- According to the ADA, the average new patient value for the first year is $642.
Quote to remember
“I'm a change maker. I want to make a difference. I want to lift dentists that are like my dad, others beyond just the status quo.”
— Alex Nottingham
The full answer · about 4 min
According to the ADA, the average new patient value for the first year is $642. The average office receives 135 new patient opportunities per month, but only one third book appointments (87 calls). This results in over $55,000 of missed revenue per month. With incremental improvement of just one additional converted call per working day, practices can gain approximately $120,000 annually ($10,000 per month multiplied by 12 months).
Key facts
- $642 — average new patient value for first year according to ADA
- 135 new patient opportunities per month — average dental office
- One third (33%) — conversion rate of phone calls to booked appointments
- 87 booked appointments — from 135 new patient calls (66% missed)
- $55,000 monthly revenue — from missed phone call conversions