How did Health First's Epic implementation go, and what were the key learnings from the June 2024 go-live?
Answered at 6:18 in Unity of Mission: How Community Commitment Guides Health First · Leader to Leader
How did Health First's Epic implementation go, and what were the key learnings from the June 2024 go-live?
Health First's provider side went live on June 1, 2024, with the health plan going live in two phases: enrollment on October 1, 2024, and claims in January 2025. Key learnings included underestimating the change management required for clinicians, discovering that unifying multiple disparate EHR systems (hospital division, medical group, oncology, dermatology) required bringing teams together globally to understand impacts across the organization, and learning to trust Epic's implementation methodology while verifying outcomes. They committed to 100% foundation build with no deviations, which helped with implementation speed.
Full answer and detailsRead the whole answer, key facts and every other question from this episode
In short
Health First's provider side went live on June 1, 2024, with the health plan going live in two phases: enrollment on October 1, 2024, and claims in January 2025.
Michael Carr, Chief Information Officer at Health First · Unity of Mission: How Community Commitment Guides Health First · Leader to Leader · answer at 6:18
Key takeaways
- Health First's provider side went live on June 1, 2024, with the health plan going live in two phases: enrollment on October 1, 2024, and claims in January 2025.
Quote to remember
“Our mission about providing for the care of this community is what keeps people grounded. When you have a strong mission, it helps.”
— Michael Carr
The full answer · about 3 min
Health First's provider side went live on June 1, 2024, with the health plan going live in two phases: enrollment on October 1, 2024, and claims in January 2025. Key learnings included underestimating the change management required for clinicians, discovering that unifying multiple disparate EHR systems (hospital division, medical group, oncology, dermatology) required bringing teams together globally to understand impacts across the organization, and learning to trust Epic's implementation methodology while verifying outcomes. They committed to 100% foundation build with no deviations, which helped with implementation speed.
Key facts
- Health First has four hospitals
- Health First has approximately 500 providers in its medical group
- Health First's health plan serves approximately 115,000 members in Brevard and Central Florida
- Health First employs approximately 9,000 associates
- Health First was founded 30 years ago
People, companies and topics mentioned
More answers from this episode
- 1:45What is Health First's organizational structure and community footprint in Brevard County, Florida?
- 4:12What partnerships has Health First established to address healthcare provider shortages in the Space Coast?
- 10:39How did Health First maintain organizational continuity through significant leadership changes?
- 13:28What is Health First's strategy for AI adoption in healthcare delivery?
- 19:48How does Michael Carr's Army Airborne Ranger background influence his leadership approach in healthcare?