What are the five ways to spot leaders you can trust according to Tony Richards?

In short

Leaders you can trust treat waiters and waitresses with kindness and respect, move toward relationship rather than isolation, exhibit tender hearts and tenacious wills, listen eagerly and actively and openly, and take accountability by saying they screwed u…

Guest · 707: How to Spot Leaders You Can Trust · Better Than Before with Tony Richards · answer at 26:44

Quote to remember

“Wandering in business is not efficient, but it is also not random. It is guided by hunch, gut, intuition, curiosity, and powered by a deep conviction that the prize for customers is big enough.”

The full answer · about 4 min

Leaders you can trust treat waiters and waitresses with kindness and respect, move toward relationship rather than isolation, exhibit tender hearts and tenacious wills, listen eagerly and actively and openly, and take accountability by saying they screwed up and apologizing when they make mistakes.

Key facts

• Amazon founded in 1997 with Jeff Bezos writing annual shareholder letters every year since then
• Amazon is the fifth most valuable company in the world with a market capital of about one trillion dollars
• Recommended listening ratio for leaders should be approximately 70 percent listening to 30 percent speaking
• Kansas City Chiefs won three Super Bowls in the last four years and two in a row as of 2024
• Tony Richards' mother Shirley turned 80 years old on February 11th

People, companies and topics mentioned